In a busy facility, it’s common for customers to ask for units that aren’t available.
You can:
Lose the enquiry
Push them into a unit they don’t want
Or track their interest and follow up when something becomes available
Waitlists are designed to help you capture that demand and convert it later.
What a waitlist is
A waitlist is a record of a customer who is waiting for:
A unit type (e.g any 3x3 unit at a facility)
A specific unit (e.g Unit A12)
How waitlists are organised
Waitlists are grouped into queues
Each queue represents:
A specific unit
A unit type
Customers are ordered by when they were added.
This means:
The first customer added is first in line
New customer joins at the end
What happens when a unit becomes available
When a matching unit becomes available:
The queue becomes Ready now
You can see who is next in line
You can contact the customer
You can create a quote directly
Waitlists do not automatically create bookings. Your team decides when to act.
Why waitlists matter
Waitlists help you:
Recover leads you would otherwise lose
Fill units faster when availability changes
Prioritise customers fairly
Improve customer experience by following up
Handled poorly, they lead to:
missed revenue
frustrated customers
inconsistent follow-up
Best practice
Always add a customer to a waitlist if you don’t have what they want
Prefer unit type waitlists when the customer is flexible
Follow up quickly when a unit becomes available
Keep notes on what the customer is actually looking for
Need help?
Contact Storesync support at [email protected] or call 1300 786 914.
Live chat is available inside your Storesync dashboard.