Storesync’s credit system and payment processing features are designed to simplify invoice management and ensure accurate allocation of payments.
Below, we provide an overview of the credit system, recommended payment methods, and guidelines for managing invoices, including handling multiple units on a single invoice.
Overview of Storesync’s Credit System
Storesync uses a credit system to streamline the allocation of payments to outstanding invoices.
This system ensures that funds are automatically applied to unpaid invoices, reducing manual effort and minimising errors.
Additionally, the credit system helps manage overpayments by holding excess funds as account credit, which can be applied to future invoices.
Recommended Payment Methods for Accurate Invoice Allocation
To ensure payments are allocated correctly, it is recommended to use Storesync’s built-in payment methods.
These methods automate the allocation process, applying payments directly to any outstanding invoices.
This reduces the risk of misallocation and ensures a seamless payment experience.
Managing Multiple Units on a Single Invoice
If you need to combine multiple units on a single invoice, the general approach is to add the second unit to the existing agreement.
However, this process can involve additional steps, such as:
Setting a "Payments start on" date for the new unit
Refunding any pro-rated amounts from the original unit to the account credit
Applying the account credit toward the combined agreement
These steps may vary depending on the paid-through dates and the timing of the new unit addition.
While this process can be complex, following our documentation guidelines ensures accurate invoice management.
Notes on Handling Complex Scenarios
For scenarios involving multiple units or adjustments to existing agreements, it is important to carefully review the timing and payment details. If you encounter challenges, consider reaching out to Storesync support for assistance in managing these complexities.
By understanding and utilizing Storesync’s credit system and following the recommended practices for payment processing and invoice management, you can ensure a smooth and efficient experience.
Need help?
Contact Storesync support at [email protected] or call 1300 786 914.
Live chat is also available from your Storesync dashboard.
